Refund policy

At Modafable Fashion, we are committed to providing high-quality, trendy fashion and ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, our easy return and refund policy makes it simple to exchange or return your items.

1. Return Eligibility

To qualify for a return:
-Items must be unworn, unwashed, and in their original condition.
-Original tags, packaging, and labels must be intact.
-Sale items or final clearance items may have specific return restrictions – check product description for details.

2. Return Window

-Returns must be requested within 14 days of receiving your order.
-Refunds or exchanges are processed after the returned item is received and inspected.

3. How to Initiate a Return

-Contact our customer support team at awhyte876@hotmail.com with your order number and reason for return.
-You will receive instructions for returning the item, including the return address and shipping guidelines.
-Carefully package the item and ship it back using a tracked method.

4. Refunds

-Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-Approved refunds will be processed to your original payment method within 5–7 business days.
-Shipping costs are non-refundable, unless the item is defective or the wrong product was sent.

5. Exchanges

-Exchanges are available for size, color, or style, based on availability.
-Contact our support team to confirm stock and exchange details.
-Ship the original item back following our return instructions.

6. Damaged or Incorrect Items

-If you receive a damaged, defective, or incorrect item, contact us immediately at awhyte876@hotmail.com with photos of the item and packaging.
We will provide a replacement or full refund at no extra cost.

7. Return Shipping Costs

-Customers are responsible for return shipping costs unless the return is due to our error or defective items.
-Use tracked shipping methods to ensure your return is received safely.

8. Contact Us

For any questions about returns, exchanges, or refunds, reach out to our friendly UK-based support team:
Email: awhyte876@hotmail.com

We are committed to making your shopping experience seamless, safe, and enjoyable, so you can focus on trendy, stylish fashion from Modafable Fashion.